Over 25 years of transforming service delivery capability

Improving service delivery requires visible and authentic change leadership across the people, process and technology streams.

Paul has completed large scale turnaround, recovery, change and transition programs across multiple industry sectors e.g. aviation, transport, outsourcing, legal services, justice, law enforcement and telecommunications.

Paul is a former Director - NSW Attorney General's Department and former Director- QLD Department of Transport and Main Roads.

Paul has also held demanding mission critical roles on a global and regional scale with Qantas, Air New Zealand, Optus and IBM Australia.

The success Paul has had had in these past assignments was only possible by engaging with his team, his stakeholders and his customers to triage the barriers to improvement.

But it takes more than what KPMG or PWC do.

Paul drives the program to execute. On average he reduces cost to serve by a minimum of 20%.

Paul looks forward to assisting you and your team in rapidly improving your business results.


Paul Cutbush FAIM